Key responsibilities

• Explain features and benefits of products for comparative selling, service recommendations, and product demonstrations.
• Ensure workstation and store are tidy, clean, and brochures/information leaflets are properly stacked.
• Achieve sales targets.
• Issue payment and receipts for sales and services, ensuring accuracy of transactions and data input.
• Maintain up-to-date knowledge of all products, propositions, and company communications to meet customer needs.
• Ensure stock and cash assigned are without discrepancies.
• Complete customer and process-related tasks including document verification, sales transactions, and service onboarding.
• Manage account changes, migrations, upgrades, and downgrades.
• Provide technical usage support and assist with self-care registration.
• Support customers with bill payments, recharges, and billing dispute resolution.