Job description

The Teller Floater role is based at the Al Ain Branch and is responsible for delivering high-quality teller services to customers through accurate and efficient transaction processing while projecting ADIB’s professional image in all customer interactions. The role covers processing a full range of teller counter service transactions including cash deposits, cash withdrawals, drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchases and sales, and cheque deposits, all in line with ADIB operational policies, procedures, and agreed service timeframes. Where centralized telegraphic transfers are involved, the role requires liaising with the Treasury department to obtain best rates for VIP and high net worth customers in coordination with Heads of Operations (HOPs). Responsibilities may also include serving Private Banking customers at dedicated counters and processing any additional counter service transactions introduced by ADIB. The role includes cross-selling by identifying and referring product inquiries from prospective customers to Sales staff. It carries responsibility for general reconciliation and control activities such as acting as one of the dual custodians for branch vault cash and security stationery, assisting the HOP as the second custodian under dual control, performing cash reconciliation and balancing, end-of-day balancing, and maintaining general filing. As a floater position, the role requires readiness to cover different branches within the area when required, with the skill set necessary to meet network logistics and transaction volume demands. The role also requires full understanding and accurate processing of all centralized activities as defined under Branch Operations Centralization Projects, while complying with UAE banking regulations and Central Bank of UAE regulatory requirements.