
Abu Dhabi Islamic Bank
Teller Floater
- Permanent
- Al Ain, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 02/03/2026
Job overview
Date posted
16/01/2026
Location
Al Ain, United Arab Emirates
Salary
Undisclosed
Compensation
Job description
The Teller Floater role is based at the Al Ain Branch and is responsible for delivering high-quality teller services to customers through accurate and efficient transaction processing while projecting ADIB’s professional image in all customer interactions. The role covers processing a full range of teller counter service transactions including cash deposits, cash withdrawals, drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchases and sales, and cheque deposits, all in line with ADIB operational policies, procedures, and agreed service timeframes. Where centralized telegraphic transfers are involved, the role requires liaising with the Treasury department to obtain best rates for VIP and high net worth customers in coordination with Heads of Operations (HOPs). Responsibilities may also include serving Private Banking customers at dedicated counters and processing any additional counter service transactions introduced by ADIB. The role includes cross-selling by identifying and referring product inquiries from prospective customers to Sales staff. It carries responsibility for general reconciliation and control activities such as acting as one of the dual custodians for branch vault cash and security stationery, assisting the HOP as the second custodian under dual control, performing cash reconciliation and balancing, end-of-day balancing, and maintaining general filing. As a floater position, the role requires readiness to cover different branches within the area when required, with the skill set necessary to meet network logistics and transaction volume demands. The role also requires full understanding and accurate processing of all centralized activities as defined under Branch Operations Centralization Projects, while complying with UAE banking regulations and Central Bank of UAE regulatory requirements.
Required skills
Key responsibilities
- Process all teller counter service transactions including cash deposits, cash withdrawals, drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchases and sales, and cheque deposits in line with operational policies, procedures, and agreed service timelines
- Liaise with the Treasury department to obtain best rates for VIP and high net worth customers for centralized telegraphic transfers in coordination with Heads of Operations
- Serve Private Banking customers at designated counters and process additional counter service transactions introduced by ADIB as required
- Identify, cross-sell, and refer customer product inquiries to Sales staff
- Act as one of the dual custodians for branch vault cash and security stationery and assist the Head of Operations as second custodian under dual control
- Perform cash reconciliation, balancing, end-of-day balancing, and maintain general filing and control activities
- Cover different branches within the assigned area when required to meet network logistics and transaction volume requirements
- Ensure proper understanding and accurate processing of all centralized activities under Branch Operations Centralization Projects
Experience & skills
- Demonstrate general knowledge of ADIB’s Institutional Banking and Retail Banking products and services
- Apply knowledge of ADIB Operational Policies and Procedures in daily teller operations
- Demonstrate knowledge of UAE banking practices, regulations, and associated risks
- Apply thorough knowledge of all regulations issued by the Central Bank of UAE
- Maintain general awareness of competitors within the local banking market
- Demonstrate fair knowledge of service standards applicable to teller operations
- Apply computer skills required for banking transaction processing and operational activities