Red Sea Global
Senior Specialist - CRM
- Permanent
- Tabuk, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 20/11/2025
Job overview
Date posted
06/10/2025
Location
Tabuk, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
20/11/2025
Job description
The Senior Specialist â Customer Relationship Management / Member Relations supports the implementation and maintenance of the Amaala Yacht Club CRM system while ensuring exceptional engagement and satisfaction for members and guests. The role bridges CRM operations, member relations, and events to deliver a seamless, personalized member experience by maintaining and updating the clubâs CRM database with data accuracy, segmentation, and regular hygiene checks; serving as the primary point of contact for member inquiries, feedback, and requests; assisting in developing and executing personalized communication campaigns and loyalty programs; supporting the coordination of exclusive member events, activities, and special programs with Events and Marketing; preparing CRM and membership reports on engagement, satisfaction, and event participation; managing administrative tasks related to membership applications, renewals, and onboarding; ensuring consistent member experience across phone, email, and in-person touchpoints; providing translation and bilingual (Arabic/English) communication support; and contributing to continuous improvement of CRM tools, workflows, and member engagement strategies while applying safety, quality, and environmental management policies and promoting a positive guest-service attitude.
Required skills
Key responsibilities
- Maintain and update the CRM database, ensuring data accuracy, segmentation, and regular hygiene checks
- Serve as the primary point of contact for member relations, handling inquiries, feedback, and requests professionally and promptly
- Assist in developing and executing personalized communication campaigns and loyalty programs to enhance engagement
- Support coordination and delivery of exclusive member events, activities, and special programs with Events and Marketing teams
- Prepare CRM and membership reports covering engagement, satisfaction, and event participation for stakeholder review
- Manage day-to-day membership administration including applications, renewals, and onboarding
- Ensure consistent and high-quality member experience across phone, email, and in-person touchpoints
- Collaborate with marketing and events teams to execute member engagement initiatives successfully
- Provide Arabic/English translation and bilingual communication support for member communications and events
- Identify and propose enhancements to CRM tools, workflows, and member engagement strategies to drive continuous improvement
- Apply safety, quality, and environmental management policies and ensure compliance with relevant standards and regulations
- Participate in team discussions to improve service quality and support data-driven decision-making
Experience & skills
- Bachelorâs degree in Business Administration, Marketing, Hospitality Management, or a related field
- 3â4 years of experience in CRM, guest relations, or event coordination, preferably in a luxury, hospitality, or private club environment
- Excellent interpersonal and communication skills in Arabic and English
- Strong administrative and organizational abilities with knowledge of CRM systems and data entry
- Experience in public relations, event support, or guest services
- Proactive, detail-oriented, and service-minded with a passion for luxury hospitality
