Job description

Based in Dubai International Academic City within the edara business unit, the Engineer Access, Transport Onboarding & Acceptance supports planning and execution of evaluation and boarding activities for all new network in line with the Yearly Plan, ensuring proper evaluation by participating in the RFP process, design, development, and lab testing, and keeping Network Operations updated with regular progress reports. The role proactively engages in negotiation with key partners when needed; defines, maintains, and updates all processes related to evaluation and boarding of new network to minimize outage risks and post-boarding cost overruns; ensures compliance with regulatory, statutory, and in-company governance requirements; and defines standards of service/SLA’s for the unit aligned to business objectives. As Domain Risk Advisor for Service Operations in coordination with security teams, the role coordinates and supports Security Risk Assessments and associated risk management reviews for the entire Service Operations team, evaluates VA Scan reports, and coordinates with planning to mitigate vulnerabilities related to telecom and IT systems. The engineer is responsible for compliance of software upgrade and patching processes for all network nodes and systems, acts as the Service Operations SPOC for Internal Control Observations raised by internal audit teams, and supports administratively and functionally in ad-hoc and regular organizational audits and other projects to improve people, processes, and systems across the company. Qualifications include a minimum Bachelor’s degree in computer, electrical, network engineering or IT (telecom equivalent), 10–15 years of telecommunications/hi-tech industry experience, and knowledge of ISO/TL9000 and ITIL frameworks, with demonstrated capability to lead large transformation projects, manage vendors, apply governance and financial management, and operate in a multi-cultural and multi-national environment, with fluency in English and Arabic as an advantage.