Kaizen Asset Management Services
Tenant Relations Officer – Dubai
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 10/05/2026
Job overview
Date posted
26/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
10/05/2026
Job description
KAIZEN Asset Management Services is seeking a detail-oriented Tenant Relations Officer to ensure high-quality customer service, timely resolution of tenant requests, and continuous improvement of property management processes. The role focuses on tenant engagement, issue resolution, and collaboration across teams to enhance the overall tenant experience.
Required skills
Tenant & Customer Relations Management
Property Information & Leasing Knowledge
CRM Data Entry & Management
Complaint Handling & Issue Resolution
Cross-Department Coordination
Customer Feedback Analysis
Market Research & Insight Generation
Project & Task Management
Communication & Interpersonal Skills
Continuous Improvement & Quality Management
Key responsibilities
- Respond promptly and professionally to tenant inquiries and complaints via phone and email.
- Provide accurate information about properties, amenities, and leasing options.
- Assist tenants in using online platforms and resolving technical issues.
- Coordinate with internal departments to ensure timely resolution of tenant issues.
- Maintain detailed records of tenant interactions in the CRM system.
- Gather and analyze customer feedback to recommend service improvements.
- Collaborate with marketing and operations teams on tenant engagement initiatives.
- Stay updated on industry trends, market conditions, and competitor offerings.
- Conduct tenant satisfaction surveys and implement feedback-driven improvements.
Experience & skills
- Bachelor's degree in Business Administration, Engineering, or related field.
- Strong analytical, problem-solving, and organizational skills.
- Attention to detail and ability to manage multiple projects simultaneously.
- Excellent verbal and written communication and interpersonal skills.
- Proficiency in quality management tools and CRM software.
- Ability to work independently and collaboratively within a team.
- Commitment to continuous improvement and service excellence.