Job description

The Senior Solution Consultant - ServiceNow at IBM Consulting is responsible for building long-term client relationships and collaborating with global teams to shape hybrid cloud and AI transformation journeys. The role focuses on developing profitable and competitive solutions by building and enabling solutioning teams that co-create, shape, and design innovative solutions aligned with client strategies and IBM Consulting growth objectives. The position leverages global learnings, market insights, ServiceNow expertise, and partner ecosystem collaboration to build market eminence and deliver business outcomes. The Senior Solution Consultant ensures solution excellence by applying solutioning standards, models, and best practices to maintain end-to-end integrity and deliver multidiscipline solutions. The role includes balancing competitiveness and deliverability to ensure solutions maintain healthy margins while delivering measurable client value. The consultant fosters client relationships by building credibility, trust, and long-term partnerships through effective solutioning and delivery. The position involves innovating across partner ecosystems including ServiceNow partnerships and leveraging hybrid cloud, artificial intelligence, IBM Cloud, and enterprise transformation capabilities to optimize business outcomes. The role requires experience delivering complex, multidiscipline solutions and guiding solutioning teams to translate client strategies into technology-driven solutions. The Senior Solution Consultant also contributes to market eminence by leveraging global insights, solution modeling, and enterprise consulting expertise to drive transformation initiatives across industries. The position operates within IBM Consulting’s global professional services environment focused on business and technology transformation, strategy, experience, technology, and operations services, supporting clients with open hybrid cloud and AI strategies while maintaining adherence to solutioning standards and best practices.