Job description

Senior Technical Engineer – Workplace Services AV Engineer within Emirates Group IT (EGIT) responsible for designing, developing, and delivering robust, high-quality IT data solutions aligned with business needs and corporate standards in Dubai, UAE aviation sector. Role acts as technical expert and consultant within Workplace Services technology area, providing guidance to EGIT teams and leading technical work packages to bridge business requirements and technical implementation. Responsible for ensuring IT solutions meet service level expectations including availability, capacity, continuity, security, performance, and reliability while adhering to enterprise development standards and architecture methodologies. The role develops solution architectures aligned with enterprise architecture (EA) standards, supports adoption of new technologies, and contributes to technology advancement. Works closely with IT teams to ensure monitoring of systems and configuration of Level 1 & Level 2 incidents within EMS, ensures incident and problem management processes are followed, and ensures solutions meet architectural and security standards. Responsible for managing changes, guiding project managers and technical teams on solution definition and design, and ensuring delivery within cost and time constraints. Maintains high-quality technical documentation including design specifications, configuration details, support procedures, operations manuals, and deployment architecture. Manages end-of-life replacement of equipment and software ensuring compliance with technical standards. Ensures translation of requirements into effective programs using enterprise development tools and methodologies while supporting large-scale implementation of AV technologies, Microsoft Teams Room systems, digital signage, video walls, and enterprise collaboration systems across Emirates Group IT environment.