Sephora
Shop Manager - Prestige Beauty Retail
- Permanent
- Al Kuwait City, Kuwait
- Experience 2 - 5 yrs
Job expiry date: 07/11/2026
Job overview
Date posted
23/09/2026
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
07/11/2026
Job description
Running a Sephora store floor means owning client experience, sales performance, operations and team development all at once, working closely with the Supervisor and reporting into the Area Manager. Coaching sits at the center of the job, training the team to hit commercial and operational KPIs while embodying the Sephora Attitude on the floor. You'll use tools like Love Meter and CEE to track client satisfaction, then turn those insights into action plans that actually move the needle. Sales targets get balanced and driven across selective, exclusive and Sephora Collection lines, reinforced by the sales policies and techniques taught at Sephora University. Stock availability, podium orders and store cleanliness all fall under daily operations, alongside enforcing policies on products, testers, prices and merchandising. Market conditions, competitor activity and client needs feed into business strategy here, with product recommendations and qualitative feedback flowing back to Head Office and CATMAN. Recruiting, succession planning and training follow up round out the people side, including keeping the team engaged with Axonify as the e-learning tool and running monthly performance assessments. A bachelor's degree and 4 to 5 years of store management experience are required, along with advanced English and, ideally, some Arabic.
Required skills
Key responsibilities
- Embody the Sephora Attitude and set an example for the team on the floor
- Coach and train the team to meet commercial and operational KPIs
- Lead floor leadership segments and ensure the floor is always managed and covered
- Analyze overall client satisfaction using tools like Love Meter and CEE and propose action plans to enhance the experience
- Resolve customer service complaints and enforce quality customer service standards
- Balance and drive sales targets across selective, exclusive and Sephora Collection lines
- Reinforce sales policies and techniques established at Sephora University with the team
- Monitor stock availability accurately and report low stock to Head Office to avoid out-of-stock situations
- Apply policies and procedures relating to products, testers, prices and merchandising
- Align with Category Departments on shelving plans, novelties and brand relocations
- Develop and propose short and long term strategies to drive sales performance
- Provide Head Office and CATMAN with product recommendations and qualitative market feedback
- Plan, implement and oversee in-store promotional events and displays
- Recruit and develop talent, securing succession plans in collaboration with the Area Manager
- Facilitate monthly team meetings to analyze and discuss performance
- Oversee the team's annual leave and liaise with the Area Manager on final validation
Experience & skills
- Hold a bachelor's degree
- Bring a minimum of 4 to 5 years of experience in store management
- Show a proven successful track record in a managing role
- Carry advanced English language skills, with Arabic considered a plus
- Demonstrate digital orientation, analytical skills and business acumen
- Apply intermediate MS Office skills
- Maintain advanced product knowledge and intermediate knowledge of health and safety procedures
- Draw on the ability to develop and manage teams while dealing with ambiguity