IFZA
Client Experience Agent – Reception
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 01/10/2025
Job overview
Date posted
17/08/2025
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Entry level
Qualification
Bachelors degree
Expiration date
01/10/2025
Job description
The Client Experience Agent – Reception will be the first point of contact for Professional Partners, Clients, and visitors at IFZA Dubai. The role is responsible for ensuring a smooth and premium reception experience while acting as a reliable link between the Finance Department, Reception, and clients. The ideal candidate will demonstrate strong customer focus, excellent communication skills, and attention to detail, while maintaining a professional demeanor in a fast-paced environment.
Required skills
customer service
reception management
document management
conference room booking
mail management
telephone etiquette
data confidentiality
problem solving
active listening
MS Office
Key responsibilities
- Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors.
- Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level.
- Maintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and Clients.
- Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary.
- Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures.
- Maintaining confidentiality of client data ensuring no sensitive information is disclosed.
- Preparing, coordinating, and tracking both internal and external document shipments.
- Maintaining professional image and high standards of grooming.
- Building and maintaining effective working relationships whilst promoting the company culture and values.
- Performing other job-related duties as assigned by Management.
Experience & skills
- Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage.
- Excellent communication and interpersonal skills, knowledge of telephone etiquette.
- Customer focus and adaptability to different personality types.
- Excellent active listening and problem-solving skills.
- Intermediate computer literacy is required e.g., MS Office.
