Job description

The Business Development Manager – Security Portfolio KSA at Thales is responsible for building and executing the account plan to define strategy aligned with customer needs and internal stakeholders. The role involves monitoring competitor performance, identifying strategic initiatives collaboratively with customers, orchestrating and managing the account team across tendering, project execution and technology portfolios, facilitating execution of action plans with country and GBU involvement, updating CRM data, and informing account governance forums of customer satisfaction issues. Acting as 'one face to the customer', the role maximises customer satisfaction, develops order intake in the short and medium term, and drives strategic initiatives in line with account plans. Key deliverables include executing account plan actions, defining customer governance structure, delivering aligned and reviewed account plans at least twice a year, conducting early opportunity review presentations (“Gate 0”), and delivering order intake forecasts. The incumbent interacts with the account team, local head of account management, GBU VPs and directors, and various internal functions across Finance, Legal, Quality, Program and Bid. KPIs include Group Order Intake (OI) and GMOI growth targets of ≥ 3% for Key Accounts and ≥ 5% for Strategic Accounts for variable income, a three‑year average OI/GMOI contributing 20% of variable income, and a customer satisfaction rating increase accounting for 40% of variable income.