RAKBANK
Senior Reconciliation Analyst, Customer Fulfilment
- Permanent
- Ras Al Khaimah, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
12/07/2025
Location
Ras Al Khaimah, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package + relocation
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
26/08/2025
Job description
RAKBANK is seeking a Senior Reconciliation Analyst to join its Customer Fulfilment team. This role is responsible for ensuring accurate and timely reconciliations, adhering to control standards, minimizing operational risks, and maintaining service excellence. Reporting to the Associate Vice President, the role involves cross-functional collaboration, process analysis, and compliance with internal and regulatory standards. It also supports continuous improvement initiatives, customer service, and business continuity efforts.
Required skills
reconciliation processes
control adherence
risk mitigation
suspense account management
AML
KYC
regulatory compliance
sub-system reconciliation
report verification
data analysis
banking operations
process improvement
branch reconciliation
desk duties execution
service level agreements
reconciliation proofing
customer inquiry handling
business continuity support
control report analysis
Key responsibilities
- Perform daily reconciliation of Card Control, Suspense accounts, and review control reports related to suspense/sub-system reconciliation
- Conduct branch reconciliation proofing visits as per schedule (minimum one visit per day)
- Investigate outstanding items, take corrective actions, and escalate unresolved entries beyond 5 days
- Analyze reconciliation proofing for accounts managed by the Single Recon Team
- Execute all desk duties and operational tasks with accuracy and within defined timelines
- Verify daily reports, ensure control mechanisms are followed, and dispatch periodical reports/escalations on time
- Prevent operational losses by adhering to controls and promptly highlighting discrepancies
- Ensure compliance with internal policies, procedures, and regulatory requirements
- Maintain service standards in line with SLAs and operating procedures
- Recommend process improvements to enhance efficiency and service levels
- Respond proactively to customer inquiries and escalate issues when necessary
- Support business continuity initiatives and participate in related training
- Perform additional duties as assigned by the Assistant Manager or Line Manager
Experience & skills
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
- 3–5 years of experience in reconciliation or analytical roles within the banking sector
- Preferably experience in a supervisory capacity
- Strong understanding of banking operations and reconciliation processes
- Knowledge of AML/KYC and regulatory compliance standards
