Job description

The Assistant Relationship Manager for Developers and Government Housing Programs at DIB is responsible for supporting business generation and ensuring smooth operational execution within Home Finance and Retail Banking portfolios. The role involves close coordination with developers, government housing programs, internal stakeholders, and external partners to identify business growth opportunities through regular performance updates, sales tracking, and market insights. The ARM acts as a primary point of contact for partners and customers, ensuring timely resolution of queries, complaints, and service issues in line with SLAs. Responsibilities include maintaining high levels of partner and customer satisfaction through proactive issue resolution, service quality monitoring, and follow-up. The role also includes liaising with Legal, Operations, and external parties to support documentation, recovery actions, and prevent service escalations or litigation. The ARM provides interdepartmental coordination to facilitate Home Finance application processing, customer onboarding, documentation follow-up, and system updates, while supporting customer service audits, service recovery initiatives, and root-cause analysis for recurring issues. The position demands the ability to apply policies, procedures, and best practices to daily operations, manage complex customer or partner issues, balance business objectives with compliance and service quality, and identify operational inefficiencies with practical improvement recommendations.