Job description

The Officer – Engineering Systems (eTechlog) role is responsible for ensuring the 24*7 effective operation of flydubai’s eTechlog system and all associated devices, supporting uninterrupted aircraft operations across Engineering, Maintenance, and Flight Operations. The role oversees end-to-end configuration of the eTechlog system, including system configuration, interface setup, workflow management, vendor service requests, change requests, and report development. It manages full user administration activities such as user creation, role and access rights configuration, e-signature management, and login reviews. The position coordinates first-level operational support for daily eTechlog inquiries, addresses and resolves system bugs reported by Pilots, Engineering, and Maintenance staff, and ensures issues are investigated, replicated, and escalated to vendors when required. Responsibilities include coordinating with vendors on issue resolution and system enhancements, conducting thorough system testing during upgrades and patch updates, monitoring vendor SLA performance as per contractual agreements to maintain service quality and minimize downtime, and overseeing daily inquiries related to eTechlog devices and backup devices including Bluetooth printers and accessories. The role also facilitates report requirement gathering across Engineering, Maintenance, Flight Operations, and GCAA stakeholders, conducts eTechlog training sessions for Engineering, Maintenance, Cabin, and Flight Ops users, and provides support for additional digital projects and engineering systems initiatives as required. The role requires hands-on experience in Engineering IT environments with a strong understanding of Flight Operations, Engineering, and Maintenance procedures.