Landmark Group
Manager - Quality Control
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 11/10/2026
Job overview
Date posted
27/08/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Job description
In this role you will manage projects or key assignments related to larger quality and compliance initiatives at Home Centre, part of Landmark Group, including identifying key issues, developing hypotheses and conclusions, and presenting findings. You will be responsible for all areas of the Quality function, providing support within Operations, and you are responsible for leading and developing the Quality Management System to strive for best-in-class products and business practices. Your responsibilities include ensuring quality strategies, compliance, and processes are in place to meet business objectives around price, quality, and delivery targets. You will monitor and report Key Performance Indicators across all areas of the business, and you are responsible for facilitating Lean Business practices and driving Continuous Improvement across quality-related areas. You will work to prevent customer complaints and rework alongside Supplier/Vendor and Operations teams to develop corrective and preventative actions, and you are responsible for ensuring effective audits of third-party QC agents to minimize quality issues. In this role you will actively lead the reduction of damage ratio, warranty costs, cost of quality, and in-house scrap and waste due to quality issues. You will develop a quality approach throughout the supply chain with focus on legal compliance and product testing, and you are responsible for reporting on quality activities regularly to senior management. You will also manage local authority statutory compliance such as SABER, ECAS, and FCM, and provide leadership and mentorship to your team.
Required skills
Key responsibilities
- Manage projects or key assignments related to larger quality/compliance initiatives, including issue identification, analysis, and presentation of findings
- Be responsible for all areas of the Quality function and provide support within Operations
- Lead and develop the Quality Management System, striving for best-in-class products and business practices
- Ensure quality strategies, compliance, and processes are in place to meet business objectives for price, quality, and delivery targets
- Monitor and report Key Performance Indicators across all areas of the business to ensure projects are delivered on cost and time
- Facilitate Lean Business and drive Continuous Improvement across all quality-related areas of the business
- Identify opportunities and improve processes to operate efficiently in support of global growth
- Drive cross-functional projects to support growth and leverage the Group's scale
- Work to prevent customer complaints and rework alongside Supplier/Vendor and Operations teams to develop corrective and preventative actions
- Ensure effective audits of third-party QC agents to minimize quality issues
- Actively lead the reduction of Damage ratio, Warranty, Cost of Quality, and in-house scrap and waste due to quality issues
- Manage corrections for total stock situation in the supply chain including claim and financial settlement
- Develop a quality approach throughout the supply chain with a focus on legal compliance and product testing
- Develop new ways of working for packaging construction and handling merchandise to reduce damages across the supply chain
- Work closely with internal and external stakeholders and suppliers regarding technical support of their activities
- Report on Quality activities regularly to the Senior Management team, ensuring accurate and timely reporting of KPIs
- Support, comply, and ensure compliance with Health & Safety regulations, the Company Handbook, and Quality and Environmental standards
- Evaluate challenges and take actions to mitigate risk and develop opportunities
Experience & skills
- Bring experience managing quality and compliance initiatives across a retail or supply chain environment
- Demonstrate experience leading and developing a Quality Management System
- Show experience with Lean Business practices and Continuous Improvement methodologies
- Have experience conducting or overseeing audits of third-party QC agents
- Demonstrate experience managing damage ratio, warranty costs, and cost of quality within a supply chain context
- Show familiarity with legal compliance and product testing requirements throughout the supply chain
- Have knowledge of local authority statutory compliance standards such as SABER, ECAS, and FCM
- Demonstrate strong leadership and people management skills, including mentoring and team development
- Show strong stakeholder management and communication skills, including reporting to senior management
- Demonstrate strong analytical and problem-solving skills to identify risks and develop mitigation strategies