Job description

The Relationship Manager – Mashreq Gold within the Retail Banking Group in Dubai Internet City is responsible for managing a portfolio of High Net Worth (HNW) Mashreq Gold clients by delivering personalized financial services to build close relationships, enhance loyalty, and achieve maximum profitable contribution for both the client and the bank. The role focuses on enhancing Mashreq Gold balance sheet sales and revenues, promoting cross-selling and up-selling of banking products and financial services, and sourcing new HNW clients through referrals, marketing activities, and personal networks. The Relationship Manager communicates with clients to identify financial needs, optimizes the value of the client base through delivery of Mashreq Gold products and services, achieves revenue and portfolio growth targets, maximizes profitability while countering competition from alternative investments and wealth management providers, and ensures superior customer service through proactive engagement. The position includes safeguarding the bank from potential loss, AML fraud, and unethical conduct, maintaining proactive client contact, minimizing customer attrition, enhancing market profile and awareness, and ensuring adherence to regulatory and compliance requirements. The role requires strong financial markets knowledge, sales capability, networking skills, CISI certification, and experience within UAE banking or financial services environments.