Ooredoo
Specialist B2B Collection & Billing Quality Assurance
- Permanent
- Al Kuwait City, Kuwait
- Experience 2 - 5 yrs
Job expiry date: 30/09/2025
Job overview
Date posted
16/08/2025
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
30/09/2025
Job description
Responsible for all activities involving billing quality assurance and compliance with Ooredoo’s quality standards. The role involves conducting tests, reviewing defects, documenting issues, and escalating fixes. It requires preparing test plans, compiling test data, and devising test scenarios while ensuring smooth billing and dunning operations. The position also focuses on customer collections, billing queries, and negotiating overdue accounts while maintaining compliance and ensuring timely payment settlements.
Required skills
telecom billing
billing quality assurance
collection management
dunning process
test planning
test case formulation
regression testing
billing notifications
bill sample planning
test data management
defect escalation
credit risk management
receivables management
telecom rating concepts
customer onboarding
payment processing systems
Key responsibilities
- Ensure the dunning actions are taking place on time and manage dunning events daily
- Ensure customer updates and payments are filtered from the dunning list
- Ensure dunning SMS/Notifications are quality checked for consistency and timeliness
- Liaise with other stakeholders in case of delays in dunning events to notify and seek approval
- Perform bill sample planning
- Review test data and request test bill generation
- Formulate test scenarios
- Conduct testing
- Prioritize failed test cases based on impact and severity
- Escalate failed test cases to concerned teams for fixing
- Provide justification for critical fails after regression and seek top management approval on stopping bill run
- Propose mitigation options for failed test cases including proactive customer notification or bill run exclusions
- Keep customers regularly advised of their unpaid bills to ensure timely settlement
- Answer billing calls promptly and consult the Team Leader on complex cases
- Advise customers accurately on payment options, bill settlement choices, and credit facility procedures
- Negotiate arrangements with customers to expedite payment of overdue accounts
- Work to achieve individual collection targets as per agreed action plans
- Undertake all system-required actions and continuously update the database
- Perform onboarding of new customers from a collection perspective, advising on payment methods
- Proactively stay informed of developments in relevant fields of expertise
- Undertake other duties as directed by supervisors
Experience & skills
- Diploma or Bachelor's degree in Accounting or related specialization
- Certification in Credit Risk and Receivables Management is an advantage
- 2–3 years of experience in collections, telecom billing, and testing
- Experience in telecom billing and rating concepts
- Experience handling customer collections and negotiations
- Experience conducting billing quality assurance testing
- Excellent command of written and verbal English; Arabic is an advantage
- Thorough understanding of telecom billing and rating concepts
- Ability to handle billing queries and provide customer support
