Job description

Scale builds custom AI applications for governments, supplies high-quality training data to research institutions building LLMs from scratch, and runs partnerships, upskilling and advisory work outside the United States, and this Engagement Manager role sits inside the Global Public Sector team driving all three. You establish deep customer and prospect relationships, proactively identify opportunities where Scale can build custom AI applications to improve lives for citizens and residents, and oversee execution to keep timelines met and clearly communicated. Premier research institutions look to you directly to discuss how Scale can best support their work, and organizations looking to train and educate people on AI and AI safety partner with you as well. High-value use cases for custom LLMs within government entities get identified and driven forward as a core part of the role. Clients' most pressing problems get understood through direct partnership, with brainstorming sessions turning problems into workable Scale solutions. The long-term health of client relationships is managed by identifying and preempting areas of risk or concern before they grow. Delivery and timelines are tracked closely alongside the operational and engineering execution teams, with operational performance reviewed and continuously improved. Arabic proficiency, spoken and written, supports direct engagement with premier research institutions building Arabic LLMs.