Dubai Holding Real Estate
Senior Guest Services Executive – Front Office
- Permanent
- Tabuk, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 17/05/2026
Job overview
Date posted
02/04/2026
Location
Tabuk, Saudi Arabia
Salary
SAR 10,000 - 15,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
17/05/2026
Job description
The Senior Guest Services Executive – Front Office at Jumeirah The Red Sea is responsible for managing daily front office operations, ensuring exceptional guest experiences, and leading a team with integrity, compassion, and professionalism. The role oversees staff coordination, duty rosters, task delegation, and workflow management across departments. Responsibilities include managing inventories, vendor contracts, reporting, and operational documentation while ensuring adherence to luxury hospitality standards. The position emphasizes fostering an inclusive and culturally aware environment, maintaining high service levels, and supporting professional development. The incumbent operates Micros Cashiering systems, manages guest interactions, monitors staff performance, and drives operational efficiency in line with Jumeirah’s global brand standards.
Required skills
Key responsibilities
- Oversee daily front office activities ensuring operational excellence and adherence to Jumeirah service standards
- Lead, motivate, and guide the front office team, setting examples of professionalism, compassion, and integrity
- Develop, implement, and communicate timelines and delegate tasks across various hotel departments effectively
- Compile, manage, and adjust staff duty rosters as required to ensure sufficient coverage and operational efficiency
- Ensure all personnel, clients, and guests are greeted and attended to professionally, with discretion and cultural sensitivity
- Manage and maintain inventories, stock, vendor directories, and contract agreements for front office operations
- Prepare operational and performance reports, maintaining accurate filing systems and documentation
- Support training, mentoring, and professional development of front office staff, fostering growth within the hotel network
Experience & skills
- Hold a High School Diploma; Diploma or Degree in Hotel Management or related field preferred
- Minimum of 2 years’ experience in front office or guest services, preferably with an international hospitality company
- Proven experience operating Micros Cashiering System
- Demonstrated ability to work in an international environment with cultural awareness and respect
- Strong leadership and team management capabilities
- Excellent verbal and written communication skills
- Proficiency in customer relations and professional etiquette
- Ability to manage operational reporting, documentation, and filing systems effectively
- Experience with staff scheduling, task delegation, and workflow coordination
- Commitment to delivering high-quality guest services and maintaining luxury hospitality standards