Job description

The Manager, Collections & Recovery – Mortgages is responsible for directing the restructuring process for Retail, SME, and Mortgage loans across both Conventional and Islamic banking portfolios within a UAE-based financial institution. The role oversees delinquent and current accounts, ensuring inclusion of all retail exposure when managing restructuring cases. It requires close coordination with Legal departments, external law firms, Credit Policy teams, CCRD Business units, and MIT to resolve customer queries and ensure compliance with internal procedures. The position focuses on delinquency management, recovery management, and credit risk management, with responsibilities spanning portfolio management, loan restructuring, and financial restructuring. The job holder must develop and implement strategies to manage delinquency, minimize credit loss, and reduce risk charge provisions within the mortgage book. The role includes maintaining adherence to delegated authorities, credit policy, turnaround time parameters, and audit compliance standards including ARCG and Internal Control reviews. It involves reporting on delinquency trends, market movements, and performing market analysis to support decision-making. The manager is also responsible for coordinating with third-party service providers and offshore vendors, managing operational budgets, and ensuring effective collections management and recovery outcomes. Additional responsibilities include overseeing systems and processes, ensuring computer literacy across operations, and contributing to continuous improvement of lending controls and credit guidelines. The role demands strong expertise in mortgage products, recovery processes, restructuring strategies, and managing both Islamic banking and conventional banking exposures while driving optimal recovery and minimizing financial losses.