Job description

The Digital Senior Product Owner within the Retail Banking Group (RBG) at Abu Dhabi Commercial Bank PJSC (ADCB) is responsible for driving Digital product Development and Implementation across alternate delivery channels, including internet, mobile, tablet, SMS, wearable, and digital TV, to broaden service offerings and elevate Digital Channel services in alignment with business goals. The role requires strong Digital Sales and Acquisition knowledge, specifically for Lending Product – Credit Card and Personal Loan Digital Journey. The mandate includes identifying opportunities for enhancement and innovation across digital channels, planning and coordinating onboarding, usage, and migration initiatives for assigned digital products, ensuring seamless customer experience, and prompt resolution of service issues to protect the bank’s reputation. The incumbent must monitor and analyze product usage metrics and revenue-related KPIs to assess adoption, identify trends, and support data-driven enhancements, collaborating with analytics, operations, and customer service teams to ensure accurate reporting, timely issue escalation, and continuous improvement of digital product performance. The role ensures Quality Certification, Audit and Compliance, including adherence to regulatory requirements such as ISO 9001 certification for internet banking/mobile Banking and product development. It includes People Management responsibilities aligned with ADCB’s people management policies, procedures, processes and practices, organizing and supervising team activities to ensure targets, objectives, and the business plan are delivered in line with required policies, processes, procedures and systems. The role also requires implementation of approved departmental policies, processes and procedures, driving Continuous Improvement through change initiatives, programmes and projects in line with Bank standards, and delivering Customer Service excellence by applying ADCB Service Standards. The position requires at least 10 years of experience delivering projects in alternate delivery channels within a Bank, knowledge of web channels and mobile technologies, Bachelor’s Degree in relevant specialization, MBA from top college, and Project Management Prince II or Project Management Institute (PMI) or Agile (or equivalent) Certification, along with written and spoken English proficiency.