Job description

The Branch Supervisor – E-Commerce Operations role at Panda Retail Company in Taif, Saudi Arabia is a mid-level operational leadership position responsible for supervising, coordinating, and optimizing daily e-commerce and online shopping operations within a retail store environment. The role focuses on ensuring smooth execution of order picking, fulfillment, and store coordination activities to support Panda Retail Company’s omnichannel retail strategy. The Branch Supervisor is accountable for supervising staff duty schedules, monitoring employee attendance, timing, and personal hygiene to ensure compliance with operational and company standards. A core responsibility of the role is executing the optimal utilization of pickers to maximize productivity, efficiency, and order accuracy while meeting daily volumes and service-level expectations. The position works closely with the store operations team to ensure timely replenishment, product availability, and stock readiness to support online orders and minimize fulfillment delays or substitutions. The Branch Supervisor is responsible for training team members to follow established operational procedures, workflows, and best practices to ensure consistency, quality, and compliance across e-commerce operations. The role ensures the achievement of daily operational targets and key performance indicators (KPIs), monitors performance against objectives, and takes corrective actions as needed to maintain service levels. In addition, the supervisor ensures the continuous availability and readiness of operational assets and consumables, including bags, boxes, and picking devices, to prevent operational disruptions. The role requires regular communication with the area operations lead to report on daily operational performance, staffing needs, resource requirements, and operational challenges. This position operates within a large-scale retail organization and supports the growth of online shopping and e-commerce fulfillment capabilities through disciplined supervision, coordination, and performance management.