The Cigna Group
Loyalty Account Manager Team - Support Assistant
- Permanent
- Dubai, United Arab Emirates
- Experience 0 - 2 yrs
Job overview
Date posted
27/08/2025
Location
Dubai, United Arab Emirates
Salary
AED 10,000 - 15,000 per month
Compensation
Salary only
Experience
0 - 2 yrs
Seniority
Entry level
Qualification
Not applicable
Expiration date
11/10/2025
Job description
Reporting to the Retentions Team Manager, you will be responsible for proactively outreaching existing clients to obtain up-to-date KYC and POA in line with regulatory requirements, assisting in achieving persistency targets. You will also be responsible for assisting clients in making changes to their policy.
Required skills
KYC compliance
POA documentation
customer policy management
telemarketing
data entry
Microsoft Office
system navigation
outbound sales
regulatory awareness
health insurance
Key responsibilities
- Proactively call assigned KYC and POA cases to obtain up to date documents within a specified time frame
- Responsible for checking the validity and acceptable documents
- Uploading to customer policy accurately and in timely manner
- Identify any cancellation risk and pass to Account Manager
- Adhere to SLAs
- Achieve persistency and other KPIs pre-determined by management
- Contribute towards overall business persistency targets
- Obtain and share regulatory required documentation
- Communicate regularly with team members
- Follow contact strategy designed to maximise contact
- Achieve / exceed set productivity and quality standards
- Adhere to regulatory targets within our territorial limits
- Adhere to Quality assurance guidelines
- Interface effectively with internal colleagues
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- Carry out other ad hoc tasks as required to meet business needs
Experience & skills
- Organisation of workload and prioritising your day
- Strong customer focus with ability to identify and solve problems
- Strong objection handling skills
- Excellent interpersonal skills
- Good verbal and written communication
- Ability to exercise judgement
- Ability to work well in a team environment
- Basic system navigation and Microsoft application skills
- Good keyboard skills
- Regulatory awareness
- Proven track record in telemarketing, both inbound and outbound, ideally in a non-advised sales process
- 1–2 years’ experience in health industry, insurance background or outbound sales background