Job description

Business Banking customers at Mashreq need their KYC records kept current, and this Senior Officer helps the KYC Remediation team hit its targets with as few rejects as possible. Reporting to the Service Manager, KYC Remediation, you check that documents and information meet the Bank's AML and Sanctions policy. Customer risk levels are reviewed to confirm the documents collected match what each level requires. Approval of KYC documents for update by CCAM in Flex sits with you. Complaints and escalations are handled end to end, investigated for gaps and closed with practical recommendations. Follow-ups with customers keep the experience smooth, and the customer response mailbox is managed daily. Daily safe custody of documents, MIS input for the KYC Coordinator and coaching for new joiners are part of the routine, along with covering for the manager when needed. A degree and 5-6 years of banking experience with in-depth KYC documentation knowledge are required, and the position is open to UAE Nationals.