Job description

Manager - Reservations at Jumeirah The Red Sea responsible for overseeing reservations operations within a luxury hospitality environment under Jumeirah, a global leader in luxury hospitality and member of Dubai Holding operating 29 properties across 11 countries. The role involves overseeing delivery of internal and external service quality and commercial performance in line with Central Reservations KPI objectives, working closely with hotel reservation teams to maximize revenue opportunities and reduce operational inefficiencies, attending reservations-related meetings and sharing insights on performance and trends, monitoring automated reservation services to ensure optimal capacity and resolving service degradation issues, monitoring guest complaints and coordinating with relevant departments to implement solutions, planning and scheduling training for new colleagues across the reservations department and hotels, ensuring effective use of PMS systems, supporting revenue optimization strategies, maintaining service quality standards, monitoring reservations performance, and contributing to overall operational excellence. The role also supports commercial objectives, enhances reservation efficiency, drives performance improvement, ensures compliance with hospitality standards, and contributes to revenue growth while maintaining Jumeirah’s distinguished service standards in luxury hospitality operations at Jumeirah The Red Sea located in Umluj, Saudi Arabia.