Job description

ABB's Service Division works to improve the availability, reliability, predictability, and sustainability of electrical products and installations, offering product care, modernization, and advisory services that extend equipment lifetime and lift operational efficiency. This Senior Service Sales Engineer role reports to the Local Division Manager, ELSE, and covers service work of low to medium complexity carried out to ABB standard processes, quality standards, and safety guidelines. You will plan and execute work on a first time right approach with customers, penetrating the Installed Base to promote upgrade, retrofit, and value add solutions that benefit both the customer and ABB. The IB database gets used to understand existing installed equipment and identify sales opportunities for service products across both existing and new IB in the market. Sales leads get generated by tracking market trends and exploring potential new service portfolios, with the entire service product portfolio sold to expand ABB's footprint across the assigned territory. Long term customer relationships get built by understanding requirements and applicable regulations while demonstrating in depth technical knowledge to promote Life Cycle Management. Weekly sales visits get planned and reported through CRM, alongside pipeline management, proposal tracking, and tender follow up. Customer feedback gets documented throughout the sales process to keep satisfaction levels high and the Service database current.