Job description

The Customer Success Manager at S&P Global Energy is an individual contributor role within the EMEA Customer Success team, part of the broader Customer Experience function. Based in Riyadh and exclusively open to Saudi nationals, the role focuses on delivering value, trust, and customer delight by ensuring seamless onboarding, education, enablement, and long-term adoption of S&P Global Energy solutions. The Customer Success Manager proactively engages with clients to understand their goals, personalize product training, and ensure customers derive maximum value from energy and commodities intelligence solutions, including data, research, pricing benchmarks, and workflow tools. The role involves developing strong relationships with key stakeholders, acting as a trusted advisor, leveraging customer data to identify growth and engagement opportunities, and serving as the voice of the customer internally. The position requires close cross-functional collaboration, proactive support to anticipate and mitigate customer challenges, accurate documentation of engagement activities in Gainsight, and continuous learning of industry, market, and product developments. The role requires fluency in English, with French or Russian considered advantageous, and at least 3+ years of experience in customer success, account management, or related fields. Travel to meet clients is required.