Job description

As a Genius at Apple Retail in the UAE, you are responsible for troubleshooting, diagnosing, and repairing Apple hardware and software issues. You deliver a world-class customer experience by supporting Apple customers with care and technical expertise, while mentoring team members and enhancing team knowledge. You stay updated on Apple products and Genius Bar repair procedures, ensuring high-quality and efficient repairs. Responsibilities include guiding customers through repair options, performing in-store repairs, identifying recurring service concerns, escalating unresolved issues, and contributing to a collaborative and inclusive retail environment. The role requires strong customer service skills, technical proficiency, the ability to multitask in a high-paced retail setting, and a passion for helping customers get the most out of their Apple products and services.