Emirates NBD
Customer Relationship Officer (UAE National)
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 08/07/2025
Job overview
Date posted
24/05/2025
Location
Dubai, United Arab Emirates
Salary
AED 10,000 - 15,000 per month
Experience
2 - 5 yrs
Seniority
Entry level
Qualification
Bachelors degree
Expiration date
08/07/2025
Job description
As Customer Relationship Officer at Emirates NBD, your role is to provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.
Required skills
customer service
account opening
account maintenance
credit card processing
CRM case management
Finacle
Fin One
Microsoft Excel
Microsoft Office
banking operations
document tracking
compliance coordination
sales target tracking
TT processing
fixed deposit processing
Key responsibilities
- Be accountable for client satisfaction and service quality levels at the branch by ensuring clientsâ expectations are met consistently.
- Take full responsibility and ownership for Priority Banking customer service at the branch.
- Avoid any staff complaints from customers as it affects the overall segment performance.
- Validate and track TTs requests, FDs requests and Account Maintenance requests in Track BPM.
- Check completeness of documentation and tracking in Track Soft for Account Opening.
- Verify credit card application documents and forms before submission to the Cards Team.
- Liaise with compliance and various departments for document submission or relevant matters.
- Action and review CRM cases assigned to Priority Banking Centers.
- Set and track sales account targets.
Experience & skills
- UAE National with Family Book.
- University Degree in Business or Finance.
- 1â2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank.
- Experience in Finacle, Fin One, MS Excel and MS Office.
