Job description

The Training & Onboarding Specialist role at Lucidya is a customer-facing, on-site position based in Riyadh, Saudi Arabia, focused on delivering structured, high-impact onboarding experiences for Lucidya’s AI-native SaaS customer experience intelligence platform. Lucidya manages the entire customer lifecycle autonomously using proprietary Natural Language Understanding (NLU) capabilities trained on millions of multilingual conversations, enabling marketing, support, CX, and research teams to drive measurable improvements in customer satisfaction, retention, and lifetime value. In this role, the specialist owns the onboarding phase from initial kick-off through go-live, ensuring customers are fully implemented, trained, activated, and enabled to extract value from Lucidya’s portfolio of solutions, including Social Listening, Omniserve, Surveys, and other CX and social intelligence products. The position acts as the primary customer contact during onboarding, delivering demos, onboarding calls, and structured training sessions, tracking onboarding milestones, timelines, and SLAs using CRM and Customer Success tools, and collaborating cross-functionally with Sales, Product, Support, and Customer Success teams to translate customer goals into tailored onboarding plans. The role is critical in accelerating time-to-value, driving adoption, and supporting both new and existing customers through onboarding and re-onboarding programs.