Job description

The Operations Lead - FC Core Ops role within Amazon Operations (Q Tech General Trading LLC - G23) focuses on overseeing shift management in fulfillment centers, sortation centers, or delivery stations within Amazon’s end-to-end logistics and supply chain network. The role is responsible for ensuring safe, efficient, and high-quality execution of customer order fulfillment processes while continuously improving operational performance on the ground. The Operations Lead supervises and trains associates, manages labor allocation across shifts to meet forecasts, ensures adherence to safety and quality guidelines, and coordinates with support functions to resolve operational challenges such as process readiness, safety compliance, training effectiveness, and 5S standards. The role leverages data analysis, innovation, and process optimization to improve logistics performance and solve supply chain issues. It plays a key role in maintaining operational excellence in a fast-paced, high-volume environment where continuous improvement, safety culture, and customer-centric execution are central to Amazon’s global operations strategy.