Job description

The Operations Manager (Hotel Operations – Front Office, Housekeeping & Food & Beverage) at Accor’s Movenpick is responsible for comprehensive oversight of the day-to-day operational performance of the Front Office, Housekeeping, and Food & Beverage departments, ensuring exceptional guest experiences, operational efficiency, and strict adherence to brand standards. This role supports Department Heads in achieving service excellence and financial objectives, while deputizing for the Cluster General Manager in their absence. The Operations Manager must maintain strong professional relationships with the supervisor, Department Heads, local authorities, and key stakeholders. The position includes full responsibility over Rooms Division and Food & Beverage operations, ensuring that all SOPs, internal policies, and operational standards are complete, updated, and consistently applied. Core duties involve maintaining the hotel’s interior and exterior areas under responsibility, controlling Repair & Maintenance expenses, monitoring staff compliance, supporting financial performance through revenue maximization, cost control, cross-selling initiatives, and assisting in Annual Budget and Investment Plan preparation. The role requires managing guest experience and service quality, including handling complaints, implementing corrective actions, service recovery, ensuring staff hygiene and uniform standards, achieving Guest Satisfaction Score targets, and meeting Quality Assurance standards. Leadership and team management responsibilities include leading daily operational priorities, conducting briefings, managing Duty Manager rotations, providing technical and skills training, and maintaining high morale, engagement, and performance across all departments. Strategic and administrative responsibilities involve reviewing and evaluating hotel operations, implementing action plans to enhance operational efficiency and guest satisfaction, taking full operational responsibility in emergencies or when Department Heads are absent, and ensuring compliance with hygiene, personal safety, environmental, and confidentiality policies. The role also requires adherence to fire, medical, bomb threat, black-out, and evacuation procedures, as well as compliance with the Environment Charter and Heartists Handbook. Qualifications include at least 2 years of experience as a Room Division Manager in the hospitality sector, excellent communication, leadership, and presentation skills, strong interpersonal capabilities, proven problem-solving skills, team training and motivation experience, fluency in English (Arabic, German or Russian advantageous), and preferably prior experience in the UAE hospitality sector. The role demands a vibrant, professional, presentable personality, a positive 'can-do' attitude, and the ability to work collaboratively in a team environment.