Job description

Apple Retail in Dubai Mall, Dubai, United Arab Emirates is seeking a Senior Manager - Dubai Metro Market to lead retail store operations, drive business performance, and create a positive environment for customer interactions aligned with Apple’s customer experience standards. The Senior Manager is responsible for leading teams including Managers, supporting Store Leader business strategies, and identifying, analyzing, and solving complex operational and performance challenges. The role involves driving store vision, executing operational strategies, managing retail KPIs, supporting recruitment, training, and retention of diverse teams, and maintaining Apple’s inclusion and diversity culture. The Senior Manager actively participates in floor leadership, interacts with customers and team members, addresses escalations, and ensures business priorities are met. Responsibilities include operational planning, performance monitoring, protecting company assets, maintaining policy compliance, and ensuring confidentiality of business, customer, team member, and financial information. The role requires scheduling flexibility including nights, weekends, and public holidays, proficiency in English and local language, leadership experience in retail or sales environments, and ability to use analytics and operational insights to make sound decisions. The position also focuses on mentorship, coaching, performance development, stakeholder collaboration, and maintaining a safe, respectful, and inclusive retail environment while supporting Apple’s operational excellence and customer experience goals.