DHL Express Middle East
Key Account Manager – Life Sciences & Chemicals
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
- Urgent
Job expiry date: 04/04/2026
Job overview
Date posted
18/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Job description
The Key Account Manager – Life Sciences & Chemicals at DHL Global Forwarding, Freight (DGFF), part of DHL Group, is a senior-level commercial role based in Dubai, United Arab Emirates, responsible for growing and protecting a portfolio of multinational Life Sciences, Healthcare, and Chemicals customers by transforming transactional relationships into long-term strategic partnerships. The role focuses on driving revenue and profitability across global and multinational accounts within regulated industries, translating regional sector strategy into a clear country-level commercial roadmap with defined priorities and measurable outcomes. The position requires building and executing structured account development plans aimed at increasing share-of-wallet and securing long-term agreements, while leading complex RFQs/RFPs supported by strong win strategies, differentiated value propositions, and competitive insight. Acting as the primary commercial interface between customers and internal product, operations, and regional/global teams, the Key Account Manager leads Business Review Meetings (BRMs) and Quarterly Business Reviews (QBRs) to assess performance, manage risk, and identify growth opportunities. The role ensures seamless customer onboarding and operational handover through clearly defined SLAs and SOPs, maintains disciplined pipeline management, forecasting accuracy, and CRM hygiene, and applies a structured, data-driven approach to KPIs and performance management. In the Life Sciences & Chemicals vertical, the role requires strong understanding of GxP-regulated environments, customer compliance expectations, and experience in selling and managing cold chain solutions including temperature-controlled transport and monitoring. Knowledge of pharma and chemical packaging strategies, lane risk management, and contingency planning is critical, along with the ability to engage credibly with Supply Chain, QA, Procurement, Operations, and senior leadership across multinational, local, regional, and global decision-making structures.
Required skills
Key responsibilities
- Grow revenue and profitability across a portfolio of global and multinational Life Sciences, Healthcare, and Chemicals accounts by developing long-term strategic partnerships and increasing share-of-wallet through structured account development plans and long-term agreements.
- Translate regional sector strategy into a clear country-level commercial roadmap with defined priorities, measurable outcomes, and aligned execution plans across product, operations, and regional/global teams.
- Lead complex RFQs and RFPs by developing strong win strategies, differentiated value propositions, competitive insights, and consultative, value-based selling approaches tailored to GxP-regulated environments.
- Act as the primary commercial interface between customers and internal stakeholders including product, operations, Supply Chain, QA, Procurement, and senior leadership, ensuring alignment across local, regional, and global decision-making structures.
- Lead Business Review Meetings (BRMs) and Quarterly Business Reviews (QBRs) to review performance metrics, manage operational and compliance risk, identify growth opportunities, and track KPIs using a structured, data-driven performance management approach.
- Ensure smooth customer onboarding and operational handover by defining and implementing clear SLAs and SOPs, aligning expectations in temperature-controlled transport, cold chain solutions, packaging strategies, lane risk management, and contingency planning.
- Maintain a disciplined sales pipeline, ensure forecasting accuracy, uphold CRM hygiene standards, and monitor account performance metrics to drive continuous improvement and sustainable profitability.
- Sell and manage cold chain solutions including temperature-controlled transport and monitoring, while ensuring compliance with GxP standards and regulated industry requirements across pharmaceutical and chemical supply chains.
Experience & skills
- Demonstrate more than 6 years of experience in Key Account Management, ideally within Life Sciences, Chemicals, Healthcare, or other regulated industries, with proven success in growing complex multinational accounts.
- Exhibit a proven track record of consultative, value-based selling, leading RFQs and RFPs, and delivering measurable revenue and profitability growth through strategic account development and long-term agreements.
- Apply strong understanding of GxP-regulated environments, customer compliance expectations, cold chain solutions, temperature-controlled transport and monitoring, pharma and chemical packaging strategies, lane risk management, and contingency planning.
- Utilize structured, data-driven approaches to forecasting, KPI management, performance tracking, and CRM systems to maintain pipeline discipline and forecasting accuracy.
- Hold a Bachelor’s degree and demonstrate the ability to engage and influence Supply Chain, QA, Procurement, Operations, and senior leadership stakeholders across multinational organizations with local, regional, and global governance structures.