Atlantis The Palm
Reception Manager – Wavehouse
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
06/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
20/04/2026
Job description
The Reception Manager at Wavehouse, Atlantis, The Palm, is responsible for delivering exceptional guest experiences, managing the front-of-house operations, and acting as a brand ambassador. The role focuses on creating memorable experiences for guests, driving repeat business, and coordinating with the restaurant management, marketing, and PR teams.
Required skills
Guest service and hospitality excellence
Team leadership and staff supervision
Customer relationship management
Sales and upselling within F&B
Communication and interpersonal skills
Brand knowledge and ambassador role
Event awareness and coordination
Database management of guests
Problem-solving and conflict resolution
Operational knowledge of F&B service standards
Key responsibilities
- Deliver five-star guest service and greet guests with warmth and professionalism
- Build and maintain strong relationships with hotel guests, local residents, and regular patrons
- Act as a sales ambassador, encouraging repeat visits and capturing new business
- Communicate guest preferences and special requests to the restaurant management team
- Assist in building and managing the guest database
- Collaborate with PR and marketing teams to promote special events, initiatives, and promotions
- Lead and supervise front-of-house team members
- Ensure operational standards and service procedures are consistently met
- Handle guest complaints or concerns professionally and promptly
- Maintain an immaculate personal presentation and professional demeanor
Experience & skills
- Minimum 2–3 years’ experience in a similar role within a luxury hotel or restaurant
- Strong passion for Food & Beverage and guest experience
- Excellent communication and interpersonal skills
- Willingness to work flexible hours
- Ability to work in a fast-paced, disciplined environment
- Professional presentation and demeanor
- Ability to develop and maintain guest relationships