Job description

The Senior Manager, Cards & Lifestyle Engagement & Partnership Ecosystem at Al-Futtaim Financial Services is responsible for leading the development and execution of exclusive lifestyle engagement strategies and premium partnership ecosystems targeted at Ultra High Net Worth (UHNW) and affluent clients. The role focuses on strengthening customer retention, loyalty, and differentiation within the competitive private banking sector through curated experiences and strategic alliances with luxury brands across private aviation, fine dining, luxury fashion, art, travel, and wellness. The position oversees a dedicated engagement and acquisition team, integrates lifestyle offerings across digital and relationship-led touchpoints, collaborates closely with Private Banking, Wealth, CRM, and Marketing teams, and ensures alignment with the bank’s overall client-centered value proposition. The role includes defining and tracking KPIs related to client retention, partner ROI, and campaign engagement, managing budgets and resources, optimizing program effectiveness, and maintaining high standards of client satisfaction while driving measurable business and brand impact.