Job description

The Analyst - Problem Management at Dubai Airports is responsible for providing technical expertise and operational support for all IT systems that underpin DA business objectives, encompassing IT infrastructure and application services from basic desktop systems to complex flight information systems. The role requires identifying trends and potential problem sources through incident and problem analysis, maintaining and publishing the BT Knowledge management system regularly to meet business needs, and ensuring all internal and external stakeholders understand the information. The position also involves recommending improvements for problem management and knowledge management processes, monitoring the effectiveness of error control, and implementing cost reduction opportunities. Technical expertise in LAN, WAN, Data Centers, Servers, Storage, Security solutions, corporate applications, ERP solutions, network management, data center management, and application management tools is essential. The role contributes to Dubai Airports’ strategic mission of delivering innovative, advanced, and world-class IT systems that enable efficient airport operations and connect global operations.