Standard Chartered UAE
Client Service Manager, Priority Clients
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 11/10/2025
Job overview
Date posted
27/08/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
11/10/2025
Job description
As a Client Service Manager (CSM) at Standard Chartered, you’ll collaborate with front office teams and support functions to provide best-in-class client services to Priority banking clients. You will ensure compliance with regulations, mitigate risks, and safeguard the bank against legal, credit, and reputational risks. The role requires a strong focus on compliance, service excellence, and proactive client relationship management.
Required skills
client relationship management
priority banking services
account opening compliance
KYC
AML
financial crime risk management
complaint resolution
cross-border banking
risk mitigation
regulatory compliance
error-free transaction processing
reputational risk management
Key responsibilities
- Ensure expected level of customer service is provided to Priority banking clients.
- Work collaboratively with internal specialists and Associate Directors to provide appropriate banking services and solutions.
- Drive adherence to local and international service standards for affluent customer segments.
- Liaise with relationship managers locally and internationally for cross-border client services.
- Maintain sound client relations by addressing requests, concerns, and complaints in a timely manner.
- Analyze client feedback (compliments, complaints, suggestions) and modify policies and processes accordingly.
- Ensure accuracy of account opening process with 98% accuracy.
- Resolve non-critical complaints within 24 hours.
- Conduct information sessions for client managers to update them on policy and product changes.
- Ensure error-free checking to avoid financial losses.
- Ensure KYC/AML updates and proper documentation with zero errors.
- Detect suspicious transactions, money laundering, and forgeries.
- Comply fully with Anti-Bribery, Anti-Money Laundering, and Financial Crime Risk procedures.
Experience & skills
- Proven experience in banking sales and client service with strong relationship management background.
- In-depth awareness of financial products and services, including digital banking advancements.
- Strong interpersonal, negotiation, and analytical skills with ability to perform as a team player.
- Ability to ensure compliance with KYC/AML and regulatory standards.
- Minimum 5 years of relevant banking experience, preferably in priority or affluent client segment.
- MBA/CA or equivalent preferred.
- Experience in complaint resolution and process improvement.
- Ability to detect and mitigate risks in client transactions and documentation.
