Key responsibilities

• Establish productive and professional relationships with key personnel in assigned customer accounts
• Provide support and assistance to the line manager and department as needed
• Manage marketing projects within agreed timelines and processes to ensure successful rollout
• Assist with the marketing calendar and reconcile actual activity versus planned activity
• Ensure all activities are executed within budget and follow SOPs
• Execute routine monthly communications including statements and newsletters
• Write marketing briefs and coordinate with agencies, including negotiating fees where required
• Track and manage marketing jobs systematically to ensure timely delivery
• Support the line manager in rolling out marketing campaigns
• Deliver weekly status updates in line with required standards
• Provide accurate information to other departments such as Finance for reporting purposes
• Work with bank-approved external suppliers to deliver marketing activities
• Manage supplier relationships and ensure performance meets ADCB expectations
• Supervise team activities to achieve objectives and deliver business plans
• Implement departmental policies, processes and procedures and ensure adherence
• Motivate the team to identify and implement change initiatives
• Apply ADCB service standards to deliver required levels of service internally and externally