Emaar Hospitality Group
Front Office Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job overview
Date posted
06/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
20/04/2026
Job description
The Front Office Manager will lead the Front Office team to ensure exceptional guest experiences throughout the guest journey, from check-in to check-out. This role requires a service-oriented leader who can supervise daily operations, train and motivate staff, manage complaints effectively, and uphold the high standards of a 5-star hospitality environment.
Required skills
Guest experience management
Supervisory and team leadership
Customer service with high emotional intelligence
Operational oversight of front office activities
Training and coaching staff
Conflict resolution and service recovery
Resource allocation and shift management
Communication and collaboration with other departments
Problem-solving under fast-paced conditions
Adaptability and resilience
Performance monitoring and feedback
Key responsibilities
- Oversee and ensure operational tasks in the Front Office are conducted per service standards and procedures
- Coach and train staff on-the-job, providing constructive feedback
- Analyze operations and assign resources effectively
- Conduct shift huddles to ensure seamless communication
- Prevent complaints and manage service recovery when necessary
- Proactively communicate with team members with guest interests as a priority
- Ensure compliance with company policies and brand standards
Experience & skills
- Minimum 4 years of experience in the hospitality industry
- Minimum 2 years of supervisory experience in a 5-star hotel or similar environment
- High school diploma required; College degree in Hotel Management or related field preferred
- Strong emotional intelligence and genuine service personality
- Customer-focused mindset with drive for results
- Ability to adapt and remain resilient in a fast-paced environment
- Excellent communication and interpersonal skills
- Competence in coaching and developing team members