Abu Dhabi Islamic Bank
Fraud Monitoring Analyst
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 03/10/2025
Job overview
Date posted
19/08/2025
Location
Abu Dhabi, United Arab Emirates
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
03/10/2025
Job description
The Fraud Monitoring Analyst plays a critical role in 24/7 fraud surveillance across ADIB’s card, acquirer, internet banking, mobile banking, chatbot, and IVR channels. The role involves monitoring alerts from fraud detection systems, investigating suspicious transactions, contacting customers for verification, and coordinating with merchants, banks, and internal departments to mitigate fraud risks. The analyst will manage fraud disputes, chargebacks, write-off cases, and ensure compliance with UAE banking regulations. Additionally, the role requires maintaining MIS reports, analyzing fraud trends, recommending preventive measures, and ensuring customer service excellence during fraud investigations.
Required skills
Key responsibilities
- Monitor FG/SAS alerts and review suspicious/fraudulent transactions in real time
- Contact customers to confirm or investigate transactions
- Raise fraud incidents in GRC and log confirmed fraud cases
- Prepare and process customer dispute forms and arrange refunds
- Initiate card replacement and block compromised accounts
- Identify Common Point of Purchase (CPP) for recurring fraud cases
- Liaise with branches, merchants, other banks, and card schemes (Visa/Mastercard)
- Review blocked transactions and act accordingly (cards, e-channels, mobile banking, IB, chatbot)
- Prepare fraud write-off memos for cases with financial losses
- Handle fraud-related complaints and queries from customers & departments
- Ensure compliance with UAE banking regulations and fraud risk policies
- Maintain MIS for fraud incidents, write-offs, and acquiring cases
- Conduct fraud trend analysis and share updates with stakeholders
- Collaborate with chargeback teams and follow-up on fraud claims
- Respond to inbound calls, customer emails, and operational queries promptly
- Support risk control implementation (e.g., mule account blocking)
Experience & skills
- Bachelor’s degree (Finance, Business, IT, or related field)
- 3+ years of banking experience, 2+ years in fraud/risk management
- Bilingual (Arabic & English preferred)
- Knowledge of UAE banking practices, fraud regulations, and risks
- Strong communication & stakeholder management skills
- Proficiency in MS Office (Excel, Access, PowerPoint, Word)
- Hands-on with fraud detection tools: Fraud Guard, Visa Risk Manager, SAS, Crystal Reports, Phoenix
- Ability to analyze complex data and spot fraud patterns
- Leadership potential and ability to mentor peers
- Ability to work under pressure in a fast-paced environment
