Amazon
Change Manager - AMZL UAE
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 12/10/2026
Job overview
Date posted
28/08/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
12/10/2026
Job description
In this role you will have responsibility for site change and project management, peak readiness playbook, fixed cost and procurement, creating and leading a Continuous Improvement culture through regular Kaizen and Gemba activities, and managing site special events such as site visits, Town Halls, and trainings. You will support the day-to-day management of a Delivery Station, providing leadership to Shift Managers, Operations Supervisors, Operations Assistants, and Delivery Service Providers, and manage external agency relationships and performance. You are responsible for overseeing the Station Project Road Map and reporting progress to the site leader, and ensuring timely closure of the Peak Readiness Playbook while providing inputs to the Network Control Manager. Your responsibilities include thinking analytically about project management with attention to detail, and being obsessed by metrics, diving deep to find root causes quickly to drive improvements. You will find practical and simple solutions to complex problems without sacrificing quality or core functionality, and you are responsible for providing day-to-day support during the rollout and implementation of newer systems and processes, gathering feedback along the way. You will map business requirements, understand business processes, and study and analyze workflows to design solutions. In this role you will continuously utilize software and hardware tools to ensure normal day-to-day operations, ensuring associates have proper tools to perform their jobs and coordinating repair or replacement when needed. You will also communicate daily metrics and report exceptions.
Required skills
Key responsibilities
- Oversee the Station Project Road Map and report progress to site leader
- Ensure timely closure of Peak Readiness Playbook and provide inputs to Network Control Manager
- Think analytically about project management with attention to detail and exceptional organizational skills
- Be obsessed by metrics and dive deep to find root causes quickly to drive improvements
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality
- Utilize exceptional problem-solving and communication skills to influence business and technical audiences
- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
- Map business requirements, understand business processes, study and analyze workflows, and design solutions
- Continuously utilize software and hardware tools to ensure normal day to day operations
- Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed
- Communicate daily metrics and report exceptions
- Provide leadership to Shift Managers, Operations Supervisors, Operations Assistants, and Delivery Service Providers
- Manage external agency relationships and performance
- Manage site special events such as site visits, Town Halls, and trainings
Experience & skills
- Hold a bachelor's degree or equivalent, or have 2 or more years of Amazon (blue badge/FTE) experience, reflecting Amazon's openness to internal candidates with direct operational exposure as an alternative to a formal degree
- Be able to work a flexible schedule, shift, or work area, including weekends, nights, and holidays, since Delivery Station operations run around demand patterns rather than a standard office schedule
- Bring 2 or more years of performance metrics, process improvement, or lean techniques experience, reflecting the role's heavy emphasis on being metrics-driven and diagnosing root causes quickly
- Demonstrate experience or comfort working in fast-paced, ambiguous, and ever-changing environments, with backgrounds in manufacturing, the military, or engineering specifically called out as relevant preparation for this kind of operational intensity
- Show a quality-focused, customer-obsessed mindset, consistent with the broader operational culture this role sits within
- 1 or more years of program or project management experience is preferred, supporting the role's responsibility for owning the Station Project Road Map and driving cross-functional initiatives
- 1 or more years of experience specifically with Program Management is preferred, reinforcing the expectation that candidates have some structured exposure to managing multi-step initiatives with defined milestones
- Demonstrate strong organizational skills and attention to detail, given the role's responsibility for tracking project progress, peak readiness closure, and daily metrics reporting
- Show the ability to influence both business and technical audiences, since the role requires communicating problems and solutions across operational and system-focused stakeholders
- Demonstrate comfort working in a highly collaborative, start-up-like environment where ideas are tested quickly, reflecting the described culture of the team rather than a traditional big-company structure
- Show practical problem-solving instincts, favoring simple, workable solutions over complex ones, since the role explicitly values finding straightforward fixes without sacrificing quality or core functionality