
Emaar Hospitality Group
Food & Beverage Manager / Food & Beverage Administrator
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 28/04/2026
Job overview
Date posted
14/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Job description
The Food & Beverage Manager / Food & Beverage Administrator (F&B Service Operations) role within Vida Hotels and Resorts, part of Emaar Hospitality Group in the United Arab Emirates, focuses on delivering exceptional dining experiences within a highly empowered hospitality environment. Emaar Hospitality Group is a global provider of lifestyle and hospitality experiences and a wholly owned subsidiary of Emaar Properties PJSC, the developer behind internationally recognized property, malls, and hospitality projects. Vida Hotels and Resorts represents a contemporary urban hotel concept designed for modern business executives, entrepreneurs, and leisure travelers, and is positioned within the boutique hotel sector known for its focus on fashion, art, design, and entrepreneurship. The brand has received repeated recognition as 'Best Boutique Hotel' in several national and international awards. The role ensures flawless Food and Beverage service operations across restaurant and dining environments, representing the brand throughout the entire guest journey from welcome to farewell. The position is responsible for ensuring all food and beverage service operations are conducted according to F&B service standards and F&B operational procedures while maintaining the quality expectations associated with five-star hospitality service standards. Responsibilities include supervising restaurant service operations and hospitality service operations, analyzing operational performance, assigning resources based on operational demand, and ensuring service delivery aligns with established hospitality operations supervision standards. The role includes conducting shift huddles to facilitate operational coordination, implementing staff training programs through on-the-job training, and utilizing performance feedback systems to provide constructive on-the-job and off-the-job feedback to team members. The position also includes monitoring guest satisfaction, implementing complaint management processes, preventing service issues, and executing service recovery procedures where required to maintain high-quality guest service operations. The manager or administrator supports restaurant operations management and hotel operations management functions, ensuring seamless operational execution and alignment with hospitality management practices across the property. The role requires prior experience in hospitality service operations with a strong foundation in food and beverage service operations within a five-star hospitality environment and involves continuous monitoring of service standards, operational efficiency, and guest experience delivery. The role operates within a performance-driven culture emphasizing customer-focused service delivery, operational efficiency, adaptability, and high standards of hospitality service operations in luxury and lifestyle hotel environments.
Required skills
Key responsibilities
- Oversee and ensure all food and beverage service operations are conducted in line with F&B service standards and F&B operational procedures within restaurant service operations and hospitality service operations environments
- Coach and conduct on-the-job training for food and beverage team members to maintain service consistency and adherence to five-star hospitality service standards
- Provide constructive performance feedback through performance feedback systems both on-the-job and off-the-job to improve service delivery and operational performance
- Analyze operational workflows and service performance through operations analysis and allocate staffing and operational resources through resource allocation to maintain efficient service delivery
- Conduct shift management coordination through regular shift huddles to ensure seamless communication and operational alignment during service periods
- Monitor guest satisfaction through guest service operations oversight and implement complaint management strategies to prevent guest issues
- Execute service recovery procedures where service gaps occur to restore guest satisfaction and maintain brand service standards
- Communicate proactively with hospitality team members and operational staff to ensure consistent guest-focused service delivery across food and beverage operations
Experience & skills
- Demonstrate a genuine service personality with high emotional intelligence, reflecting professionalism and empathy in all guest interactions
- Possess a minimum of 4 years’ experience in the Hospitality industry, preferably with exposure to high-end or 5-star establishments
- Have at least 2 years’ experience as an F&B specialist in a Supervisory role or similar position, managing teams and ensuring service standards are maintained
- Hold a minimum of a high school diploma, with a College degree in Hotel Management or a related field strongly preferred for advanced operational understanding
- Exhibit proven expertise in overseeing F&B service operations, including resource allocation, shift management, and operational analysis to drive efficiency and quality
- Demonstrate strong knowledge of 5-star hospitality standards, including service recovery techniques, complaint prevention strategies, and delivering exceptional dining experiences
- Be capable of coaching and developing team members, providing on-the-job training, and delivering constructive feedback to improve individual and team performance
- Possess exceptional communication and interpersonal skills to coordinate effectively with team members, fellow Ambassadors, and guests, ensuring seamless service delivery and guest satisfaction