Job description

The Food & Beverage Manager / Food & Beverage Administrator (F&B Service Operations) role within Vida Hotels and Resorts, part of Emaar Hospitality Group in the United Arab Emirates, focuses on delivering exceptional dining experiences within a highly empowered hospitality environment. Emaar Hospitality Group is a global provider of lifestyle and hospitality experiences and a wholly owned subsidiary of Emaar Properties PJSC, the developer behind internationally recognized property, malls, and hospitality projects. Vida Hotels and Resorts represents a contemporary urban hotel concept designed for modern business executives, entrepreneurs, and leisure travelers, and is positioned within the boutique hotel sector known for its focus on fashion, art, design, and entrepreneurship. The brand has received repeated recognition as 'Best Boutique Hotel' in several national and international awards. The role ensures flawless Food and Beverage service operations across restaurant and dining environments, representing the brand throughout the entire guest journey from welcome to farewell. The position is responsible for ensuring all food and beverage service operations are conducted according to F&B service standards and F&B operational procedures while maintaining the quality expectations associated with five-star hospitality service standards. Responsibilities include supervising restaurant service operations and hospitality service operations, analyzing operational performance, assigning resources based on operational demand, and ensuring service delivery aligns with established hospitality operations supervision standards. The role includes conducting shift huddles to facilitate operational coordination, implementing staff training programs through on-the-job training, and utilizing performance feedback systems to provide constructive on-the-job and off-the-job feedback to team members. The position also includes monitoring guest satisfaction, implementing complaint management processes, preventing service issues, and executing service recovery procedures where required to maintain high-quality guest service operations. The manager or administrator supports restaurant operations management and hotel operations management functions, ensuring seamless operational execution and alignment with hospitality management practices across the property. The role requires prior experience in hospitality service operations with a strong foundation in food and beverage service operations within a five-star hospitality environment and involves continuous monitoring of service standards, operational efficiency, and guest experience delivery. The role operates within a performance-driven culture emphasizing customer-focused service delivery, operational efficiency, adaptability, and high standards of hospitality service operations in luxury and lifestyle hotel environments.