Job description

The Learning & Development Manager at Four Seasons Hotel Riyadh is responsible for delivering workplace learning, service improvement programs, and initiatives that support long-term business success and service excellence. The role adds value by identifying and implementing learning and performance improvement strategies aligned with the hotel's strategic direction. The position promotes a continuous learning culture, partners with stakeholders to ensure employees are trained on necessary skills, and applies adult learning principles, instructional design, and facilitation techniques. The manager uses learning technologies including e-learning and distance learning, applies needs assessment methodologies, evaluates program effectiveness using frameworks such as Kirkpatrick’s 4 levels, and ensures financial oversight of learning initiatives. The role requires experience managing learning programs in luxury hospitality and diverse cultural environments, and supports coaching, communication, and influencing strategies.