Job description

Manage a designated subsection of Transguard Security Services (TGSS) within Retail and Hospitality by leading day-to-day operations (customer meetings, site visits, security staff issues, mobile/remote work) while fulfilling company procedures and administrative requirements (admin tasks, invoicing, trackers). Act as the bridge between management and site teams to deliver outstanding customer service and meet KPI, SLA, and SOP targets. Responsibilities include maintaining continuous improvement logs that translate into cost savings; supporting financial elements and responding to site staff financial queries; supporting departmental goals and objectives; responding to customer queries within agreed timelines; maintaining high standards while operating TGSS vehicles in line with UAE driving regulations; supporting Operations Center activities to ensure top response times and service levels; owning BU-specific trackers and day-to-day admin (T&A, payroll, equipment audit trackers); interfacing with the SOC and auditing contract performance; highlighting issues and coordinating rectification with SOC and contract management; implementing and maintaining operational procedures and administrative policies; overseeing site team delivery to client requirements; conducting and ensuring Toolbox Talks (TBT) are completed; collating and referencing disciplinary and incident records; reporting site-specific improvements and achieving CI targets. Selection criteria include 5 years relevant experience, Bachelor’s degree, Security Services background, and a valid UAE driving license.