Job description

The Product Operations Manager – Corporate Information Systems role sits within ByteDance’s Information Systems team and is responsible for building and scaling product operations capabilities across internal enterprise platforms that support procurement, contract management, workplace services, human resources, finance, legal, and other core functions. The role owns operational alignment across Product Management, Engineering, and internal business users, translating feedback into actionable insights and establishing scalable frameworks that improve execution, decision making, and adoption. The position is anchored on three pillars: Voice of Customer programs to capture and operationalize user feedback; Product Analytics and Insights through instrumentation, dashboards, and reporting to understand usage, behavior, and adoption; and Operational Excellence through process design, governance models, documentation, training, and enablement. The role partners closely with stakeholders to drive product adoption, reduce operational friction, enable data-driven decisions, and support ByteDance’s rapidly evolving global business.