Job description

Deloitte Digital's Customer and Marketing consulting portfolio in the Middle East is where this Riyadh position sits, focused on sales and service transformation. CRM initiatives run under your lead from the first roadmap through target operating model design, software selection and implementation. Salesforce, SAP CX and Microsoft Dynamics are among the platforms you may work with. Clients in banking, retail, energy and government look to you for advice on sales and service management, contact centres and CPQ. Workshops are a regular feature, and both functional and technical discussions need confident facilitation. Integration with surrounding systems is part of many engagements, so a techno-functional background is valuable. Agile project management and an interest in new technology suit the way the team works. Travel to client sites should be expected. Between 7 and 15 years of consulting experience in CRM advisory and delivery is required, with a background in computer science, engineering or business administration, though career changers are welcome.