Red Sea Global
Senior Manager – Dive Operations
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 26/12/2025
Job overview
Date posted
11/11/2025
Location
Riyadh, Saudi Arabia
Salary
Undisclosed
Compensation
Comprehensive package + relocation
Experience
5 - 10 yrs
Seniority
Senior Manager
Qualification
Professional qualification
Expiration date
26/12/2025
Job description
The Senior Manager – Dive Operations is a site-based leadership position responsible for the establishment, operation, and ongoing management of a world-class dive center within the Sports and Entertainment division. Reporting to the Galaxea Cluster Manager, the role covers the full lifecycle of dive center setup, including pre-opening development, recruitment, facility readiness, operational planning, and compliance with international diving and environmental standards. Once operational, the Senior Manager oversees all daily diving and underwater tourism activities, ensuring optimal safety, guest satisfaction, and adherence to brand and environmental policies. This role combines hands-on leadership in dive operations with strong administrative and commercial acumen, managing retail sales, dive certifications, staff performance, and client relations. The position also supports sustainability initiatives and works closely with internal departments to align marine and environmental objectives. The Senior Manager is responsible for delivering high-quality guest experiences, leading professional dive excursions, coordinating dive training, and maintaining a professional and safe diving environment. The role requires extensive diving experience, PADI instructor certification, operational leadership, and the ability to manage multicultural teams while handling high-end clientele. In addition, the position may support media coverage activities and provide insights for destination marketing when needed.
Required skills
Key responsibilities
- Assist the Galaxea Cluster Manager in establishing and setting up the dive center for the designated asset.
- Manage all aspects of the dive center’s daily operations, ensuring safety, professionalism, and guest satisfaction.
- Recruit, train, and lead a diving team of up to 13 staff members to deliver exceptional service standards.
- Ensure compliance with the DSM Red Sea Global Dive Safety Manual and all local and international diving regulations.
- Work with Sustainability and SEZ departments to align marine and underwater tourism activities with environmental goals.
- Oversee pre-opening development, including coordination with RSG departments during delivery and operational phasing.
- Post-opening, ensure that dive excursions and training courses are conducted in a safe and professional manner.
- Maintain accurate and up-to-date operational records and logs of all dive activities and certifications.
- Manage dive-related retail operations, including sales planning, performance analysis, and revenue tracking.
- Coordinate media coverage and assist with obtaining underwater photo and video content when required.
- Develop and implement policies, procedures, and standard operating practices for dive center operations.
- Apply safety, quality, and environmental management controls to ensure compliance with legislative and company standards.
- Contribute to continuous improvement initiatives and operational enhancements following global best practices.
- Ensure dive equipment maintenance and inspections are completed according to manufacturer guidelines and safety protocols.
- Provide professional training and mentorship to dive staff on guest experience, safety, and service excellence.
- Deliver effective communication with internal teams, external stakeholders, and the public to maintain strong relationships.
- Guarantee the maximum safety standards for guests and staff and conduct regular safety drills.
- Act as a role model in professionalism, guest handling, and environmental stewardship.
- Ensure dive courses comply with standards set by certifying agencies and maintain high-quality instruction.
- Support cross-departmental collaboration and participate in strategic meetings to enhance marine-based tourism offerings.
Experience & skills
- PADI Instructor certification with a valid Fit to Dive medical.
- Minimum of 500 logged dives and at least 50 students certified across core diving courses.
- Proven experience managing dive centers or resorts across multiple geographic locations.
- Background in dive business operations, marine tourism, or hospitality management.
- Experience in dive health and safety management and dive equipment maintenance.
- Strong leadership, communication, and guest service skills, with a focus on luxury clientele.
- Proficiency in Microsoft Office and administrative coordination of dive operations.
- Ability to deliver high-quality training, debriefs, and guest experiences.
- Excellent standard of written and spoken English; additional languages (preferably Arabic) are an advantage.
- Knowledge of marine conservation, underwater ecosystems, and sustainable diving practices.
- Capable of working in multicultural environments with high attention to detail and professional grooming standards.
- Skilled in coordinating dive center planning, reporting, and retail operations.
- Desirable skills include social media posting, marine life identification, and technical workshop abilities for dive equipment.
