Job description

The Operations Manager – Financial Services Rental & Leasing at Al-Futtaim Private Company LLC is responsible for managing rental operations in Qatar with a focus on revenue growth, operational efficiency, and customer satisfaction. This role oversees fleet operations including procurement, allocation, maintenance, and disposal to ensure optimal availability and utilization. The manager leads process improvement initiatives to streamline workflows and enhance productivity while enforcing adherence to company policies and quality standards. Responsibilities also include developing SOPs, managing vendor relationships, handling customer escalations, and ensuring high service levels. Employee development is also a key area, requiring identification of talent and succession planning. The role demands strategic thinking, cross-functional coordination, financial oversight, and compliance with company standards for cash, fleet, and premises control. A strong understanding of the car rental industry, sales operations, and customer service excellence is required. This role is based in Doha, Qatar and is part of the Automotive division under Al-Futtaim Group.