Job description

The IT Business System Administrator – Airline Systems at Jazeera Airways is responsible for supporting and managing critical airline operational applications, including Crew Portals, AIMS, AMOS, and other airline-specific systems. The role requires close collaboration with Operations, Crew, Engineering, Finance, and Corporate teams to understand system requirements and optimize usage. Key responsibilities include gathering and documenting business requirements, supporting solution design discussions, preparing BRDs, FRDs, user stories, process flows, and basic data models. The administrator supports system testing, including UAT planning, test case preparation, execution, and defect tracking, while coordinating with IT teams, vendors, and third-party partners for requirement clarification. Change management tasks such as SOP updates, training material preparation, and post-implementation support are integral. Additionally, the role ensures accurate documentation, supports audits, and maintains compliance standards in a fast-paced airline operational environment. Exposure to airline operational systems and familiarity with SDLC methodologies, Agile or Waterfall, and tools like Jira or Confluence are essential to succeed.