Job description

EXEED owners in the UAE expect a luxury-level ownership experience, and this Sharjah-based Aftersales Manager at Al Ghurair Mobility runs the service centre operation that delivers it. Labour sales, parts sales, absorption rate and service retention are the financial measures, with workshop capacity, technician productivity and turnaround times tuned to hit revenue and profit targets. CSI and NPS sit with you, and high-level customer escalations are handled personally with clear, empathetic communication. Working with the Technical Manager, you raise First-Time Fix Rates and cut repeat repairs, while EXEED warranty policies, technical service bulletins and audit requirements keep the operation OEM compliant. Service Advisors, Controllers and Technical staff are recruited, coached and taken through brand training and certification. Dealer Management Systems (DMS) and digital tools support online booking, digital vehicle inspections and performance reporting. Applicants need 8-12 years of automotive aftersales experience, including 4-6 years as a Service or Aftersales Manager in a dealership. Premium or technology-focused brand experience, familiarity with Chinese brands such as EXEED, Chery, Geely or BYD, Arabic and UAE market knowledge would all be strong advantages, and excellent English is required.